privacy policy

Last updated: 3 June 2025

Welcome to Driftwood + Twine ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website, https://driftwoodandtwine.co.uk ("Site").

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Data Controller: Driftwood + Twine
Email: hello@driftwoodandtwine.co.uk
Website: https://driftwoodandtwine.co.uk

We determine the purposes and means of processing your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data – name, username or similar identifier.
Contact Data – email address, postal address, and phone number.
Technical Data – IP address, browser type and version, time zone setting, device type, operating system.
Usage Data – how you use our website, products and services.
Marketing and Communications Data – your preferences in receiving marketing from us.

We do not collect any special categories of personal data (e.g. health, religious beliefs).

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct interactions – when you fill in forms or contact us.
Automated technologies – through cookies and analytics tools when you interact with our Site.
Third parties – such as Google Analytics or embedded social media services.

4. Legal Bases for Processing

We will only use your personal data when legally permitted. The most common legal bases include:

Consent – where you have given clear consent for us to process your data.
Contract – where processing is necessary for a contract with you.
Legal obligation – where processing is necessary to comply with the law.
Legitimate interests – where it is necessary for our business interests, and your interests and fundamental rights do not override those interests.

5. How We Use Your Data

We use your data to:

Respond to inquiries or requests.
Improve our website, services, and user experience.
Send you updates or marketing communications (with your consent).
Comply with legal and regulatory obligations.

6. Sharing Your Data

We will never sell your personal data. We may share your data with:

Trusted third-party service providers (e.g., email hosting, analytics tools).
Legal or regulatory authorities where required by law.
Professional advisors (e.g., legal or accounting services) where necessary.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security

We take appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way. These include:

HTTPS encryption
Secure third-party services
Access controls and regular reviews

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

You can request we delete your data at any time by contacting us at hello@driftwoodandtwine.co.uk.

9. Your Legal Rights

You have the following rights under the UK GDPR:

Right to access – you can request a copy of your personal data.
Right to rectification – you can ask us to correct incorrect or incomplete data.
Right to erasure – you can request deletion of your data.
Right to restrict processing – you can request we limit how we use your data.
Right to object – you can object to processing for direct marketing or legitimate interest purposes.
Right to data portability – you can ask to receive your data in a usable format.

To exercise any of these rights, please contact us at: hello@driftwoodandtwine.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

10. Cookies

We use cookies to improve user experience and analyse website traffic. For details on the cookies we use and how you can control them, please refer to our Cookie Policy (link to be added).

11. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of such sites. Please review their privacy policies before submitting any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after such changes constitutes your acceptance.

If you have questions about this policy or how we handle your personal data, contact us at:

Email: hello@driftwoodandtwine.co.uk